Supervisory Medical Records Technician (ROI)

<p>This position is located within the Health Information Management (HIM) section at Audie L. Murphy Memorial Veterans' Hospital. The Supervisory MRT (ROI) is responsible for reviewing and processing requests for patient-protected health information (PHI). In this role, the Supervisory MRT (ROI) delivers direct customer service by providing copies of a Veteran's PHI to the Veteran or an authorized third party, upon receipt of a signed, written request or valid authorization.</p><h3>Major Duties</h3><p>Major Duties: Serves as supervisor and technical expert for the Release of Information (ROI) Unit, offering strategic leadership and subject matter expertise. Provides guidance to the Chief and Assistant Chiefs of HIM on staffing needs and shortages to maintain optimal workflow and efficiency. Provides comprehensive guidance and technical direction to ensure the unit meets its objectives. Conducts audits and monitors all areas of responsibility to ensure accurate and timely data processing. Reviews and assesses the quality, quantity, accuracy, and timeliness of each employee's work. Identifies issues proactively and implements corrective actions as needed. Develops performance standards, conducts evaluations and competency assessments, and manages personnel functions. Keeps employees informed about personnel management programs and drives continuous improvement. Interviews and recommend new hires, oversees training, development, awards, and disciplinary actions. Approves leave, establishes work schedules, and implements EEO programs to ensure fair and inclusive treatment for all employees. Prepares requests and recommendations for promotions, reassignments, status changes, and employee recognition. Prepares and submits functional statements for new or updated positions. Addresses formal grievances at the first level and recommends disciplinary actions to higher authorities as needed. Communicates management goals to employees and keeps higher-level supervisors informed of employee participation and concerns. Ensures that release of information activities related to the development, implementation, maintenance of and adherence to privacy policies and procedures are performed and coordinated in compliance with applicable federal laws and regulations including the Privacy Act of 1974, Title 5 United States Code (U.S.C.) § 552a; Department of Veterans Affairs (VA) Claims Confidentiality Statute, 38 U.S.C. § 5701; Confidentiality of Drug Abuse, Alcoholism and Alcohol Abuse, Human Immunodeficiency Virus (HIV) Infection and Sickle Cell Anemia Health Records, 38 U.S.C. § 7332; and the Health Insurance Portability and Accountability Act (HIPAA), Title 45 Code of Federal Regulations (CFR) Parts 160 and 164, and the Freedom of Information Act (FOIA). Ensures timely retrieval and transfer of records to other VA facilities to support continuity of patient care and efficient information release. The incumbent maintains regular contact with VA Regional Counsel (VARO) regarding malpractice, subpoenas, and TORT record requests. Assists with complete quality reviews of all TORT cases before records are sent to VARO for litigation. Prepares weekly ROI and TORT record turnaround statistics. Work Schedule: Monday - Friday, 8:30 AM - 5:00 PM Telework: Ad-Hoc only. Virtual: This is not a virtual position. Functional Statement #: 55746-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized</p><h3>Requirements</h3>You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.<h3>Education</h3>Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.