Medical Records Technician (ROI)

<p>This position is located within the Health Information Management (HIM) section of the El Paso VA Health Care System (EPVAHCS). The Medical Records Technician (Release of Information) (MRT-ROI) is responsible for reviewing and processing requests for Veterans' protected health information (PHI) in accordance with all applicable federal laws, regulations, and VA policies governing authorization and disclosure of health information.</p><h3>Major Duties</h3><p>Total Rewards of a Allied Health Professional * Bargaining Position * The incumbent applies, interprets, and analyzes all laws, regulations, and VA policies governing the disclosure of protected health information (PHI). The position requires comprehensive technical and advisory expertise in evaluating authorization requests, determining the releasability of information, and ensuring all disclosures comply with the Privacy Act of 1974, HIPAA, FOIA, and 38 U.S.C. 7332 pertaining to sensitive health information. The incumbent evaluates the adequacy and validity of each authorization form, determines the urgency of requests, and prioritizes processing using established priority systems. The employee personally greets and assists Veterans and visitors, clarifies the nature of their requests, and provides guidance on whether the requested information may be released. The technician educates requestors on the proper submission requirements for health information requests and ensures that only the minimum necessary information is disclosed to authorized individuals or entities. The employee processes all incoming ROI requests, including those received through the Automated Medical Information Exchange (AMIE), referring only complex or problem cases to the supervisor. Duties include verifying authority to release information, determining what information may be disclosed, and processing responses to patients, VA and federal agencies, legal representatives, insurance companies, and other authorized parties. All requests are logged, tracked, and closed accurately using ROI software, and required accounting of disclosures is maintained in accordance with federal regulations. The incumbent provides advisory and technical assistance to patients, administrative staff, and clinical personnel concerning ROI procedures, privacy requirements, and information-release policies. The employee receives and directs callers and visitors, distributes and assists with forms, and responds to inquiries that require detailed explanations of procedures and requirements. Work Schedule: Monday - Friday 8:00 a.m. - 4:45 p.m. Recruitment/Relocation Incentive: Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-hoc Available Virtual: This is not a virtual/remote position. Functional Statement #: 55962-F, 55963-F and 55964-F Preferred Experience: Ability to research, solve problems and multitask in order to provide good customer service 2 years of experience using various computer applications and platforms related to Health Information and Medical Records management Experience communicating with internal and external stakeholders to provide technical support via various forms of communication</p><h3>Requirements</h3>You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.<h3>Education</h3>A transcript must be submitted with your application if you are basing all or part of your basic qualifications on education. If your school has changed names, or is no longer in existence, you must provide this information in your application. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.