Clinical Pharmacist - Facility Program Manager

<p>The GS-13 Clinical Pharmacist - Facility Program Manager serves as the Pharmacy Informaticist and FEHR Ticket Manager at the Clement J. Zablocki VAMC in Milwaukee, WI. They manage FEHR issue tickets, oversee investigations and follow-up, and communicate resolutions. They also support pharmacy automation, implementation, maintenance, and staff education across Pharmacy Services.</p><h3>Major Duties</h3><p>Major Duties of the FEHR Clinical Pharmacist Facility Program Manager Include but are not limited to: FEHR Issue Investigation and Ticket Management The Pharmacy Informaticist is responsible for providing at-the-elbow FEHR support to pharmacy staff and management Build relationships to communicate and track tickets. Will act as the point of contact for the pharmacy department in relation to the FEHR. Serves as the subject matter expert on previous FEHR issues, workflows and mitigations. The incumbent triages inquiries from end users and organizes local support Develops and maintains an internal, staff-facing ticket status monitoring system Communicates regularly and thoroughly to end users and pharmacy management the status of issues being tracked Manages, develops, and maintains plans for downtime pharmacy operations for FEHR or network system outages. Provides training documents for staff and supervisors on the operation and procedures for system downtimes Maintains working knowledge of legacy systems and educates and assists staff in determining when legacy engagement is required Informatics Management and Technical Support Responsible for the evaluation, enhancement, implementation, and maintenance of current and future versions of Pharmacy computer systems to improve pharmacy operations, clinical programs, related FEHR functions, and any other systems that affect the Pharmacy's role in delivering services to the veteran patient. Maintaining current and future versions of Pharmacy computer systems to ensure compliance with required standards and meeting mandated implementation deadlines. The Pharmacy Informatics Manager also supports network and office automation applications for pharmacy users, including Outlook e-mail problems and enhancements, Word/Excel/Access/PowerPoint issues, network profile problems, network drive mapping, etc. The Pharmacy Informatics Manager is the primary consultant on BCMA issues for the pharmacy department. Incumbent provides support for maintenance and troubleshooting of computer hardware related to Pharmacy. Provides initial and on-going training to pharmacy employees on various computer system applications. Supervises or personally completes assignments which comprise of the pharmacy's internal management information systems monthly and quarterly and is responsible for all problems encountered with the spreadsheets and all enhancements which are requested by the management team. Accomplishes special projects and provides accurate data management reports as assigned on a timely basis. Incumbent makes recommendations and arranges for disposal of computer-generated reports, forms, etc., as appropriate. Clinical If needed during times of short staffing or excess need, incumbent may be required to fulfill operational staff pharmacist roles including but not limited to order verification, product verification, medication regimen review and counseling, etc. Performs other duties as assigned VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws Work Schedule: Monday - Friday 7:30 am - 4:00 pm Telework: ADHOC per Agency Policy. Virtual: This is not a virtual position. Functional Statement #: 10074F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized</p><h3>Requirements</h3>You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.<h3>Education</h3>Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.