Whole Health Program Manager

<p>Assigned to Whole Health Service within Patient Care Service Line, and is responsible for program planning, developing, analysis and monitoring of Whole Health data in addition to supervising Whole Health Coaches, Recreation Assistants (Yoga Instructors), Administrative Support and Whole Health Partners under the Whole Health Service. The duties and responsibilities of the position have significant managerial implications on decisions affecting outpatient and inpatient programs and organization.</p><h3>Major Duties</h3><p>Performing assigned duties in a manner that promotes quality health care, outstanding customer service, and the maintenance of an environment committed to serving Veterans. Manages and controls the use of data related to these programs regarding day-to-day functioning and program evaluation. Plans, organizes, and directs administrative, operational, patient and personnel activities for the Well-Being Programs and/or the Services. Administers information and analytical systems to evaluate and enhance the quality of service provided to patients. Develops and implements information systems to track service activities including visits, referrals, staff productivity, use of Whole Health specific measures, patient demographics, equipment utilization and patient satisfaction in concert with the Whole Health Leadership. Supervises a group of employees performing work at various GS levels (e.g. Complementary and Integrative Health instructors, Whole Health Coaches, and Whole Health Partners) and provides administrative, technical and clinical supervision necessary for accomplishing the work of the unit/services including monitoring outreach efforts and for the management, coordination, planning, and development of key administrative activities for the Whole Health Program. Performs the administrative and personnel management function relative to staff supervised. Formulates, interprets and implements policies and procedures for patient programs and the Whole Health Service, as appropriate. Serves as a member of the Whole Health leadership team, and serves on other VA committees, focus groups, and administrative/clinical boards, representing Whole Health Service on special projects as deemed appropriate. Responsible for submitting reports to the Clinical Director, Medical Center Supervisors/Managers and the Executive Leadership Team (ELT), as appropriate and advising management on issues, making recommendations in a timely manner for improvement in services. Performs other duties as assigned. Work Schedule: Monday-Friday; 7:30am to 4:00pm or 8:00am to 4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 10083F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized</p><h3>Requirements</h3>You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.<h3>Education</h3>Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.