Supervisory Medical Records Technician (ROI/ File Room)

<p>This position is located in the Health Information Management (HIM) section at the W.G. (Bill) Hefner VA Medical Center. The primary purpose of this position is the supervision of the Medical Records Scanning Unit and Release of Information of the Health Information Management Section. The position supervises and coordinates work of the File Room, Centralized Scanning Units, and Release of Information.</p><h3>Major Duties</h3><p>Duties include but are not limited to: The incumbent collects, analyzes and evaluates complex data as requested by their supervisor and/or upper management and provides meaningful reports that may include workload, productivity, quality, and timeliness of service results as well as remedial action taken and suggestions to improve and area not meeting the needs of this medical center. The incumbent may assume responsibility of the Health Information Management Section in the absence of the Chief and Assistant Chief, including attendance at VA Health Care System's meetings as the HIMS representative. The incumbent provides education and training and is a subject matter expert for the subordinate Charlotte Health Care Center (HCC) and Kernersville Health Care Center with matters related to scanning and release of information. The incumbent reports Salisbury Medical Center and HCC information/data on a weekly or monthly basis, or as required, to VISN 6 and HIMS Program Office regarding any scanning or ROI backlog with a corrective action. Incumbent assures all written correspondence prepared for the signature of the Section Chief or Service Chief is accurate, timely and grammatically correct. Assures written reports are timely, accurate, understandable, and logically organized. Conducts staff meetings regularly (at least monthly) and submits minutes for approval to the Chief, HIM Section or designee. Maintains, monitors, and conducts reviews to ensure all staff resources are appropriately distributed and utilized. Ensures that leads provide continuous training to staff to ensure all programs are operating in a timely and efficient manner. Interacts with patients, co-workers, supervisors and visitors to the medical center, displays a caring, helpful attitude and a willingness to be of assistance in resolving issues of concern. Incumbent manages, plans for, organizes, administers, and directs how the support services work will be accomplished for the organizations served. Responsible for maintaining record tracking system and requesting and returning records to the VHA Record Retirement facility and contracted storage facility. Ensure quality images are collected via scanning, indexing the data capture through PC and CPRS/VISTA interface software programs, and confirming information interchange. The incumbent coordinates with other services for new forms to be scanned, required indexing, and timely availability of scanned paper medical records. Performs monthly quality assurance reviews on a random sample of all documents scanned. Work Schedule: Full-time, Monday - Friday, 8:00 am - 4:30 pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000</p><h3>Requirements</h3>You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.<h3>Education</h3>Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.