Registered Nurse- Referral Coordination Team

<p>The Hampton VA Medical Center is a 1-C, teaching facility serving Eastern Virginia and Northeastern North Carolina. The main campus is located in Hampton, VA with 4 community-based outpatient clinics in Chesapeake, Portsmouth, and Virginia Beach, VA; and Elizabeth City, NC. Hampton VAMC provides comprehensive health care which includes primary care, acute inpatient, acute psychiatric, chronic spinal cord injury, a 169-bed domiciliary, and long-term Community Living Center/Hospice Care Unit.</p><h3>Major Duties</h3><p>Specific duties include, but are not limited to: Accountable for all elements of the nursing process (assessment, diagnosis, outcome identification, planning, implementation, evaluation) when providing and/or supervising direct patient care. Coordinates comprehensive care for Veterans, with a focus on patient education, self-management, and customer satisfaction throughout the continuum of care. Streamlines referral processes by receiving, triaging, and directing timely, coordinated care utilizing a national standardized triage tool in accordance with VHA standards and guidelines. Applies clinical knowledge of internal referral care processes, review criteria, utilization management standards, and community care regulations to ensure appropriate care throughout the consult process. Serves as a liaison between internal and external providers, effectively guiding Veterans through a full range of care options within VA and the community. Supports timely access to care, empowering Veterans to make informed decisions and ensuring eligible Veterans are referred and scheduled appropriately. Triages incoming referrals, reviews available care options, provides scheduling guidance, and assists Veterans and providers throughout the consult process. Collaborates with the Office of Integrated Veteran Care to triage Requests for Services (RFS), promoting in-house access and optimizing utilization of VA resources. Contributes professional nursing perspective and clinical expertise to interdisciplinary teams, actively participating in quality improvement initiatives to enhance patient outcomes. Leads integration of evidence-based practice and research, assessing and evaluating patient outcomes for continuous improvement in quality of care and resource utilization. Utilizes delegation of authority, as appropriate, to function at the highest level of role performance; aligns the delivery of high-quality care with key performance indicators to ensure business practice standards consistently meet patient care needs. VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Full Time, 7:30am- 4:00pm, Monday- Friday Telework: Ad-hoc telework approved in accordance with VHA policy. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized</p><h3>Requirements</h3>U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). You may be required to serve a probationary period. Complete all application requirements detailed in the "Required Documents" section of this announcement.