Pharmacy Technician (Triage)

<p>The Pharmacy Technician shall provide and support operations of the Community Care Clinical Pharmacists. The technician functions as a resource to pharmacy staff, Non-VA and community care partners, and the Medical center regarding community care prescriptions. The incumbent will support patient care in the Pharmacy waiting room, assisting patients with pharmacy procedures, providing care coordination between pharmacy and providers, and assisting Pharmacy operations as needed</p><h3>Major Duties</h3><p>The Pharmacy Technician is responsible for the Care In the Community (CITC) Programs, assisting Triage functions at the pharmacy waiting room, support V21 Pharmacy Clinical Contact Center, review and handled daily CMOP rejects in addition to Vista/GUI emails follow up, receive inbound and provide outbound calls. Responsible for reviewing CITC prescription orders for eligibility with pharmacist verification, laboratory value monitoring, medical chart/action profile poly-pharmacy reviews, drug utilization evaluation monitoring, pharmacoeconomic reviews, telephone logistic support and supplemental patient education. Contact Community Care providers, medical facilities, and CITC office to facilitate proper adjudication of prescriptions received from non-VA providers/clinics. Assist the Community Care Clinical Pharmacist in all daily tasks concerning community care prescribed prescriptions and related tasks. Provide various technical support services within the pharmacy department in accordance with the mission, vision and goals of the Pharmacy and the Medical Center. Assigned to triage patients at the outpatient pharmacy waiting room to include answering questions from clinicians, patients or their representatives related to Outpatient pharmacy procedures. Assist in PowerApp case review entered by V21 Pharmacy Clinical Contact Center in addition to reviewing daily consolidated mail order pharmacy (CMOP) rejects, unrelease report and Vista/GUI emails and do all necessary follow ups. Work Schedule: 9:00AM-5:30PM ( Monday- Friday), to include rotational Holiday staffing Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 10798-F Permanent Change of Station (PCS): Not Authorized</p><h3>Requirements</h3>You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.