Medical Records Technician (ROI)

<p>This Medical Records Technician Release of Information (ROI) position is in the Business Office located at the Manchester VA Medical center. This position is a full-time at 40 hours per week.</p><h3>Major Duties</h3><p>Evaluates the adequacy of each completed authorization form for release of medical records; Accessing and release of medical records in a highly complex, multispecialty acute care hospital; Providing high levels of customer service to Veterans and other stakeholder in person, by phone, or other approved medium; Working in a busy and diverse office environment with requirements to multitask and prioritize duties effectively including appropriate elevation of issues; Abstracts and processes medical releases' of authorizations to release medical information with valid requests that pertain to the Privacy Act, the Freedom of Information Act and Health Insurance Portability and Accountability Act; requests for information from patient's medical records for release to appropriate facility, agency or physician; Reviews paper and computerized medical records (i.e., scanned notes, reports, special tests, etc.) to identify material to be photocopied/printed/written to electronic media and release; Completes and processes routine releases of information to other VA and Federal Agencies and when requested, to patients and their families, insurance representatives, physicians, hospitals, and city and state health agencies according to VA directives. Medical records requests are downloaded and formatted to a CD from multiple computer systems; Composes and types all forms of correspondence to insurance companies, veterans, health care facilities, and other requestors; Screens each request for information to determine urgency and assures that most urgent requests are completed fist using established priority systems; Assists Veterans/visitors in determining the exact nature of the request and whether the information requested can be released; Applies public laws, rules, regulations and exclusions governing confidentiality of the medical record, including the Privacy Act, Freedom of Information Act and 38 U.S.C. 7332 governing the release of records containing information Processes all incoming requests to the facility for Release of Information (ROI) along with information required by the VA Regional Office; Evaluates validity of each request and determines which information is to be released in compliance with existing laws; Ensures that proper authorization exists before release is made and processes the request to the requesting agency or individual; Inputs all requests for logging and tracking; Receives and/or gives out forms, and assists visitors and/or callers with the completion of forms or documents and responds to questions from patients concerning services; Searches records or files to compose responses, including electronic searches to retrieve and summarize hard-to-locate data; Reviews paper and computerized health records (i.e., scanned notes, reports, special tests, etc.) to identify material to be photocopied/printed/written to electronic media and released; Employee composes responses to routine requests for release of patient information; Selects and compiles information from health records and prepares correspondence, typically using standard form or standard formats for letters; Ensures the information released is limited to what is specifically authorized; Processes Social Security requests for health information using ROI software; Completes and processes routine releases of information to other VA and Federal Agencies and when requested, to patients and their families, insurance representatives, physicians, hospitals, and city and state health agencies according to VA directives; Processes requests within established time standards. Work Schedule: Monday-Friday 8:00am - 4:30pm Compressed/Flexible: Not Authorized. Telework: Ad Hoc. Virtual: This is not a virtual position. Functional Statement #: F04796, F04795, F04794. Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required. Notification: Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.</p><h3>Requirements</h3>You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.<h3>Education</h3>Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.