Economic Support Lead Worker - Quality Control

An Equal Opportunity Employer Position Summary This position is responsible for reviewing, measuring, and improving the quality of daily work activities for the Income Maintenance Programs that include BadgerCare Plus, Child Care Assistance, Medicaid, Caretaker Supplement and FoodShare, with the primary focus on FoodShare (SNAP) accuracy. Responsibilities include reviewing FoodShare cases for accuracy prior to benefit issuance, reviewing calls for customer service and thoroughness, and deliveri…